FAQs

FAQs

At Custom Mail Solutions, we help clients deliver powerful marketing results through direct mail. With both printing and mailing capabilities, we can handle your project from start to finish. Not only will you have a turnkey partner for your next mailing project, but we are able to help you achieve greater postage savings.

Here are a few of our common questions:

Can you help me with a cheap direct mail marketing campaign? 

Yes! Our services are designed to be cost effective for you and your organization. By presorting your direct mailing materials, we help you qualify for substantial savings off of full United States Postal Service (USPS) rates.

What services do you provide? 

We provide a full range of graphic design, printing, mailing and bindery services. We will design, print, copy, fold, collate, insert, tab and direct mail nearly any type of mailing. We'll also determine the type of postage that best fits your mailing to keep your costs down.

What types of mail do you deliver?

You name it! We provide services for almost any type of mailing including: postcards, letters, brochures, flyers, catalogs, newsletters, promotional materials, campaign materials and other custom packaging.

What types of organizations do you service? 

We serve a variety of clients from large corporations down to local individuals. We serve individuals, small businesses, churches, religious organizations, corporations and non-profits of any size.

What is your service area?

Our office is located in Downtown Raleigh, North Carolina. While we serve many local clients Raleigh, Durham, Apex, Cary, Wake Forest and Garner, we provide many mailing services for clients throughout the East Coast. Since we provide graphic design, printing and mailing services, we are able to work with any client throughout the United States.

Do I need to pre-pay postage?

Yes.  As many know, it is a standard in the direct mail industry to require postage prior to mailing your next project. We are able to generate a postage once we receive your database and prefer payment by cash, check or money order. If you elect to pay for postage with a credit card, it may be subject to a processing fee since postage is passed along with little or no mark-up.

Do you offer design services?

Yes.  We are your turn-key direct mail partner. Our designer will help you turn your next idea into a great marketing piece!